Frequently Asked Questions
Wholesale Orders
Who can purchase from Original USA?
Original USA primarily serves wholesale buyers and retailers purchasing products for resale. If you are interested in becoming a wholesale customer, please contact us for more information.
Do I need a business license to purchase wholesale?
Wholesale customers may be required to provide valid business information or a resale certificate depending on the order and location.
Is there a minimum order requirement?
Minimum order requirements may apply depending on product category, promotion, or wholesale program. Please contact us for details.
Products
Are your products available for immediate shipment?
Most products are available for shipment while supplies last. Inventory may change quickly due to wholesale demand.
What if an item becomes out of stock?
If an item becomes unavailable after an order is placed, we may offer the option to place the item on backorder or issue a refund.
Pricing
Are wholesale prices listed on the website?
Yes, wholesale prices are displayed for eligible customers. Prices are subject to change without notice.
Do you offer bulk discounts?
Bulk discounts or special pricing may be available depending on the order quantity and promotion period.
Shipping
How quickly are wholesale orders processed?
Orders are typically processed within 1–3 business days after payment confirmation.
Which shipping carriers do you use?
We ship using major carriers including UPS, FedEx, and USPS.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to your email.
Returns & Final Sale
What is your return policy for wholesale orders?
If there is an issue with your order, please contact us within 14 days of receiving the package.
Returns must be authorized before items are sent back.
Are some items final sale?
Yes. The following items are final sale and not eligible for return or exchange:
• Sample sale items
• Livestream auction items
• One of a kind sample pieces
• Clearance or promotional merchandise
These items are sold at special pricing and cannot be restocked once sold.
Contact
If you have questions regarding wholesale purchasing, please contact us:
Original USA (iScarf LLC)
Website: https://www.originalusa.com
Email: support@originalusa.com
Phone: (281) 888-9023